PRIVACY POLICY
Last updated: 14th September 2026
This Privacy Policy explains how Athena Social Ltd ("Athena Social", "we", "us" or "our") collects, uses, stores and protects your personal information when you visit our website, contact us, enquire about our services, follow or message us on social media, or purchase from us.
WHO WE ARE Athena Social Ltd is a company registered in England and Wales.
Company number: 15293532 Registered office: Merton Court, Welling, DA16 3DD Email: weareathenasocial@gmail.com Website: www.athenasocialagency.come
For the purposes of UK data protection law, Athena Social Ltd is the data controller responsible for the personal information described in this Privacy Policy.
THE INFORMATION WE COLLECT
Depending on how you interact with Athena Social, we may collect the following information.
Identity and contact information This may include your name, email address, business name, social media handle and other contact information you choose to provide.
Enquiry and application information If you enquire about working with us, whether through our website enquiry form, social media (including Instagram direct messages), or email, we may collect information about you, your business, your goals and anything else you choose to include in your enquiry.
Purchase and transaction information When you purchase a service from us, we may receive information relating to your purchase, payment status and transaction. Payment card and banking information is processed directly by our third-party payment provider, Stripe, and is not stored by Athena Social.
Communications We may keep records of emails, direct messages, forms, feedback and other communications you send to us, including through Instagram or WhatsApp once you are a client.
Technical information When you use our website, certain technical information may be collected automatically by our website platform or other service providers. This may include your IP address, browser type, device information and information required for the website to operate correctly.
HOW WE COLLECT YOUR INFORMATION
We may collect personal information when you:
Complete our website enquiry or contact form;
Message us on social media, including Instagram;
Email us directly;
Purchase a service from us; or
Use our website.
We may also receive information from third-party service providers we use to operate Athena Social, including our payment processor.
HOW AND WHY WE USE YOUR INFORMATION
We only process personal information where we have a lawful basis for doing so.
Enquiries We use information you provide, whether through our website, social media or email, to respond to your enquiry, assess whether our services are suitable, and communicate with you about potentially working together. Our lawful basis will generally be taking steps at your request before entering into a contract and, where appropriate, our legitimate interests in managing enquiries and operating our business.
Providing our services If you become a client, we use your information to deliver our services, communicate with you, manage your account and portal access, and fulfil our obligations to you. Our lawful basis is the performance of our contract with you.
Payments and financial administration We use transaction information, processed via Stripe, to administer payments, maintain financial records and deal with payment issues. Our lawful bases may include performance of our contract with you and compliance with our legal obligations, including accounting and tax requirements.
Operating and protecting our business We may process information where reasonably necessary to administer our website and business, maintain appropriate records, prevent misuse, establish or defend legal claims and protect our rights. Our lawful basis may be our legitimate interests in operating and protecting our business, or compliance with a legal obligation.
PAYMENTS
We use Stripe to process and administer payments. When you make a payment, your personal information is processed by Stripe in accordance with its own privacy practices. Athena Social does not receive or store your complete payment card details.
WHO WE SHARE YOUR INFORMATION WITH
We do not sell your personal information. We may share personal information with trusted third parties where reasonably necessary to operate our business, including:
Our payment provider, Stripe;
Professional advisers such as accountants, lawyers or insurers;
Contractors and service providers who support the operation of our business; and
Government bodies, regulators, courts or law enforcement where we are legally required to do so.
We only share personal information where there is a legitimate reason to do so.
INTERNATIONAL DATA TRANSFERS
Some of the service providers we use, including Stripe, may process or store personal information outside the United Kingdom. Where personal information is transferred internationally, we take appropriate steps to ensure the transfer complies with applicable UK data protection law and that appropriate safeguards or transfer mechanisms are used where required. You may contact us if you would like further information about safeguards relevant to your personal information.
COOKIES
Our website may use cookies and similar technologies that are necessary for it to operate correctly. [TO CONFIRM: does the Athena Social website use Meta Pixel, Google Analytics, or any other tracking technology? Include or remove this section accordingly.] You can control cookies through your browser settings, although disabling certain cookies may affect how the website functions.
HOW LONG WE KEEP YOUR INFORMATION
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including meeting legal, accounting, tax and reporting requirements.
The appropriate retention period depends on the nature of the information and why we hold it. Client and transaction records, for example, may need to be retained for several years to comply with accounting and tax requirements.
We periodically review the personal information we hold and delete or anonymise information when we no longer have a legitimate or legal reason to retain it.
HOW WE PROTECT YOUR INFORMATION
We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.
No online service or method of electronic storage can be guaranteed to be completely secure, but we take reasonable steps to protect the information entrusted to us and work with established third-party providers.
YOUR DATA PROTECTION RIGHTS
Depending on the circumstances and the lawful basis on which we process your information, UK data protection law may give you the right to:
Request access to personal information we hold about you;
Ask us to correct inaccurate or incomplete information;
Ask us to erase your personal information in certain circumstances;
Ask us to restrict how we use your information in certain circumstances;
Object to certain uses of your information;
Request the transfer of certain personal information to you or another organisation; and
Withdraw your consent where we rely on consent to process your information.
These rights are not absolute and may not apply in every circumstance. You will not normally have to pay a fee to exercise your rights.
To exercise any of your data protection rights, contact us at weareathenasocial@gmail.com.
COMPLAINTS
If you have concerns about how Athena Social uses your personal information, please contact us at weareathenasocial@gmail.com so that we can investigate. You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK supervisory authority responsible for data protection.
THIRD-PARTY WEBSITES
Our website may contain links to websites, platforms or services operated by third parties. Athena Social is not responsible for the privacy practices of those third parties. If you follow a link to another website or platform, we recommend reviewing its privacy information separately.
CHILDREN
Our website and services are intended for adults and are not directed at children. We do not knowingly collect personal information from children through this website.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy when our business, services, technology or legal obligations change. The latest version will be published on this page and the "Last updated" date will be amended accordingly.
Last updated: 14th September 2026
This Privacy Policy explains how Athena Social Ltd ("Athena Social", "we", "us" or "our") collects, uses, stores and protects your personal information when you visit our website, contact us, enquire about our services, follow or message us on social media, or purchase from us.
WHO WE ARE Athena Social Ltd is a company registered in England and Wales.
Company number: 15293532 Registered office: Merton Court, Welling, DA16 3DD Email: weareathenasocial@gmail.com Website: www.athenasocialagency.come
For the purposes of UK data protection law, Athena Social Ltd is the data controller responsible for the personal information described in this Privacy Policy.
THE INFORMATION WE COLLECT
Depending on how you interact with Athena Social, we may collect the following information.
Identity and contact information This may include your name, email address, business name, social media handle and other contact information you choose to provide.
Enquiry and application information If you enquire about working with us, whether through our website enquiry form, social media (including Instagram direct messages), or email, we may collect information about you, your business, your goals and anything else you choose to include in your enquiry.
Purchase and transaction information When you purchase a service from us, we may receive information relating to your purchase, payment status and transaction. Payment card and banking information is processed directly by our third-party payment provider, Stripe, and is not stored by Athena Social.
Communications We may keep records of emails, direct messages, forms, feedback and other communications you send to us, including through Instagram or WhatsApp once you are a client.
Technical information When you use our website, certain technical information may be collected automatically by our website platform or other service providers. This may include your IP address, browser type, device information and information required for the website to operate correctly.
HOW WE COLLECT YOUR INFORMATION
We may collect personal information when you:
Complete our website enquiry or contact form;
Message us on social media, including Instagram;
Email us directly;
Purchase a service from us; or
Use our website.
We may also receive information from third-party service providers we use to operate Athena Social, including our payment processor.
HOW AND WHY WE USE YOUR INFORMATION
We only process personal information where we have a lawful basis for doing so.
Enquiries We use information you provide, whether through our website, social media or email, to respond to your enquiry, assess whether our services are suitable, and communicate with you about potentially working together. Our lawful basis will generally be taking steps at your request before entering into a contract and, where appropriate, our legitimate interests in managing enquiries and operating our business.
Providing our services If you become a client, we use your information to deliver our services, communicate with you, manage your account and portal access, and fulfil our obligations to you. Our lawful basis is the performance of our contract with you.
Payments and financial administration We use transaction information, processed via Stripe, to administer payments, maintain financial records and deal with payment issues. Our lawful bases may include performance of our contract with you and compliance with our legal obligations, including accounting and tax requirements.
Operating and protecting our business We may process information where reasonably necessary to administer our website and business, maintain appropriate records, prevent misuse, establish or defend legal claims and protect our rights. Our lawful basis may be our legitimate interests in operating and protecting our business, or compliance with a legal obligation.
PAYMENTS
We use Stripe to process and administer payments. When you make a payment, your personal information is processed by Stripe in accordance with its own privacy practices. Athena Social does not receive or store your complete payment card details.
WHO WE SHARE YOUR INFORMATION WITH
We do not sell your personal information. We may share personal information with trusted third parties where reasonably necessary to operate our business, including:
Our payment provider, Stripe;
Professional advisers such as accountants, lawyers or insurers;
Contractors and service providers who support the operation of our business; and
Government bodies, regulators, courts or law enforcement where we are legally required to do so.
We only share personal information where there is a legitimate reason to do so.
INTERNATIONAL DATA TRANSFERS
Some of the service providers we use, including Stripe, may process or store personal information outside the United Kingdom. Where personal information is transferred internationally, we take appropriate steps to ensure the transfer complies with applicable UK data protection law and that appropriate safeguards or transfer mechanisms are used where required. You may contact us if you would like further information about safeguards relevant to your personal information.
COOKIES
Our website may use cookies and similar technologies that are necessary for it to operate correctly. [TO CONFIRM: does the Athena Social website use Meta Pixel, Google Analytics, or any other tracking technology? Include or remove this section accordingly.] You can control cookies through your browser settings, although disabling certain cookies may affect how the website functions.
HOW LONG WE KEEP YOUR INFORMATION
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including meeting legal, accounting, tax and reporting requirements.
The appropriate retention period depends on the nature of the information and why we hold it. Client and transaction records, for example, may need to be retained for several years to comply with accounting and tax requirements.
We periodically review the personal information we hold and delete or anonymise information when we no longer have a legitimate or legal reason to retain it.
HOW WE PROTECT YOUR INFORMATION
We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.
No online service or method of electronic storage can be guaranteed to be completely secure, but we take reasonable steps to protect the information entrusted to us and work with established third-party providers.
YOUR DATA PROTECTION RIGHTS
Depending on the circumstances and the lawful basis on which we process your information, UK data protection law may give you the right to:
Request access to personal information we hold about you;
Ask us to correct inaccurate or incomplete information;
Ask us to erase your personal information in certain circumstances;
Ask us to restrict how we use your information in certain circumstances;
Object to certain uses of your information;
Request the transfer of certain personal information to you or another organisation; and
Withdraw your consent where we rely on consent to process your information.
These rights are not absolute and may not apply in every circumstance. You will not normally have to pay a fee to exercise your rights.
To exercise any of your data protection rights, contact us at weareathenasocial@gmail.com.
COMPLAINTS
If you have concerns about how Athena Social uses your personal information, please contact us at weareathenasocial@gmail.com so that we can investigate. You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK supervisory authority responsible for data protection.
THIRD-PARTY WEBSITES
Our website may contain links to websites, platforms or services operated by third parties. Athena Social is not responsible for the privacy practices of those third parties. If you follow a link to another website or platform, we recommend reviewing its privacy information separately.
CHILDREN
Our website and services are intended for adults and are not directed at children. We do not knowingly collect personal information from children through this website.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy when our business, services, technology or legal obligations change. The latest version will be published on this page and the "Last updated" date will be amended accordingly.